Communities of Excellence

Excelsior Springs: becoming your favorite place to
live, work, learn, and play

Photo Commitment to Community Excellence Certificate
Excelsior Springs receiving the “Commitment to Community Excellence” certificate at the 2018 National Baldrige Fall Conference

After receiving formal recognition for its efforts in 2018, Excelsior Springs continues to pursue its commitment to the health and wellbeing of its residents and overall excellence in community performance. Excelsior Springs joins three other communities from across the nation in receiving the “Commitment to Community Excellence” certificate at the 2018 National Baldrige Fall Conference. In order to receive this recognition, communities must respond to the Community Profile section of the Community Excellence Builder, describing their mission, vision and key factors that lead to success.

Community leaders said they describe the initiative as a systematic approach to maintain the community’s vitality. “Communities don’t have a CEO,” City Manager Molly McGovern explained. “There are all these organizations performing and working within the same footprint, but there’s no one in charge.” Participating in Communities of Excellence caused the community to bring leaders from different sectors together to address needs in the areas of economic vitality, healthcare and housing.

Communities of Excellence creators developed the program’s criteria in partnership with the Baldrige Performance Excellence Program. In parallel with Baldrige, the purpose of Communities of Excellence 2026 and the Recognition Program include:

1. Developing a nationally recognized standard of community performance excellence

2. Establishing role models of that standard through the Recognition Program

3. Encouraging continuous improvement through the sharing of best practices and the provision of feedback to communities on the performance excellence journey that will lead to better outcomes for the residents they serve.

“The Baldrige Program, and indeed the entire Baldrige community, are excited about helping communities achieve ever-higher levels of performance and improved quality of life for their residents,” said Robert Fangmeyer, Director of the Baldrige Performance Excellence Program. Excelsior Springs Mayor Pro-Tem Sharon Powell said the Communities of Excellence steering team, comprised of city leaders from several key sectors, used community feedback to set the vision as becoming a favorite place to live, work, learn and play. Excelsior Springs now works towards the second level of recognition, “Journey to Community Excellence.” For the second level of the recognition program, communities continue to learn and develop effective approaches to help improve their community’s performance.

Photo Community Leaders at Communities of Excellence
Community leaders participate in a forum to learn more about Communities of Excellence

Visit https://communitiesofexcellence2026.org to learn more about the National Learning Collaborative: A Systematic Approach to Excellence in Communities: Using a Baldrige-based Framework to Lead Transformation.