Contractor Survey

June 2019

The City of Excelsior Springs Community Development Department has set their 2019 goals in place and one of those goals is to seek ways to improve our customer service. You’ve done business in our community in the past year and we’d like to invite you to help us be a stronger partner and assist in identifying additional ways we can make your process easier or more streamlined. When we don’t listen and serve our contractors in the best way possible, we lose your business and our community loses. Would you please take a moment to complete the attached survey online now? If you prefer, you can download our survey in PDF form, drop it in the mail to us at Hall of Waters, Community Development Department, 201 E Broadway, Excelsior Springs, MO 64024 or drop it in the outside mail box at the Hall of Waters, 201 E. Broadway. All surveys are kept confidential and will be used in the spirit they are sent – to improve our process and make us more customer-centric.

Our commitment is to use this information to find ways to improve our customer service and improve our processes. In light of that, please feel free to provide comments at the bottom of the survey about areas that you believe need to be addressed. We will be sending out a report of the responses we’ve received and what we are doing to address the concerns and ways we can improve. With your help, we are working to become more customer-focused.

Thank you for taking this time to share your thoughts. You’ll be hearing from us in the coming months about additional changes that are a result of this survey.

Respectfully,
Melinda Mehaffy Economic Development Director

Please complete by July 1, 2019.

    Community Development Department Survey



    Please check the answer that best represents your opinion.

    Building Trades/Inspections/Certificate of Occupancy

    Overall Service Quality

    Courtesy of Staff

    Ease of Obtaining Answers

    Timeliness


    Permit Process

    Overall Service Quality

    Courtesy of Staff

    Ease of Obtaining Answers

    Timeliness


    Contractor Licensing Application/Information

    Overall Service Quality

    Courtesy of Staff

    Ease of Obtaining Answers

    Timeliness


    Plan Review

    Overall Service Quality

    Courtesy of Staff

    Ease of Obtaining Answers

    Timeliness




    Thank you for your time and input.