Water Department

Photo Hall of Waters Cashier Window


Call 816-630-0763 or 816-630-0760 between the hours of 8:15 a.m. and 4:45 p.m., Monday through Friday.

Photo Outside Utility Payment Drop BoxA drop-box is located on the circle drive (pictured at right) at the Hall of Waters for after hour payments. Payments left in drop-box after 7:00 a.m. will be credited to the next days business.

If your Water Service has been discontinued due to non-payment:
Service can be restored after payment of the past due and current charges due, possible increase of deposit (plus $35 reconnect fee). The city will accept cash or money order only at the Hall of Waters between the hours of 8:15 a.m. and 4:45 p.m., Monday through Friday, except Holidays. Office closed noon to 1 p.m.

What charges are included on my water bill?
You are charged for water, sewer, refuse collection, tax primacy fee and sewer connection fee.

What is required to establish water service?
The city requires a citizen to come in person to the Hall of Waters, 201 E. Broadway, 24 hours before a service connection is needed. A $200.00 deposit, lease agreement or property purchase paperwork, and a photo ID are needed. Additional information may be requested at the cashier’s window.

The city provides a Newcomer Information Packet that includes understanding your water bill, sample utility bill for water, sewer and refuse, refuse and recycle service, and more.

2020 Water Quality Report
This Water Quality Report is provided in accordance with the Safe Drinking Water Act (SDWA) and designed to inform you of the quality of water provided to our customers last year. A paper copy can be obtained by contacting: Kathy Twitchell, 816-630-0755 x 422.

Increases to Water and Sewer Rates
In order to meet the regulatory requirements placed upon our wastewater treatment system and collection system, as well as ensuring we continue to meet water storage and distribution needs, there are several projects scheduled for completion over the next five (5) years. In order to meet the financial needs of these projects, annual fee increases over the next five (5) years will be significant, and will include an annual inflationary increase that should continue beyond the 5-year capital improvement plan. Click here for the Consolidated Utility Rates 2019-2020.

Utility Data – Current Rates as of September 1, 2019