Utility Assistance Program

City of Excelsior Springs expands utility assistance program support to residents during the coronavirus pandemic.

On April 2, the City of Excelsior Springs amended its Utility Assistance Program temporarily to help residents that may be impacted financially by the COVID-19 pandemic. With this in mind, we have temporarily amended our assistance program to allow those who are unemployed to participate in the program. This program is administered by the Good Samaritan Center. The temporary guidelines for this program are:

1. The applicant must have an active water account with the City of Excelsior Springs.

2. The applicant must satisfy one of the following three requirements:

spacerA. Be unemployed (and able to provide proof of unemployment).

spacerB. If Senior, Disabled, or a Homeowner the applicant’s household income must be at or below 150% of the federal government’s poverty level.

spacerC. All other applicants must be at or below 135% of the federal government’s poverty level.

3. The maximum assistance to any account is $160 in 12 months.

4. If the applicant is unemployed he/she must provide documentation of his/her unemployment. If the applicant is not unemployed he/she must provide proof of income for the past 30 days.

5. The applicant must provide ID for anyone 18 or older residing in the household and the social security cards for everyone residing in the household regardless of age.

6. Once the applicant is approved, the Good Samaritan Center will provide the City with a voucher and the City will apply the funds to the customer’s account. The Good Samaritan Center will not share any of the information provided above with the City.

7. This program is available until the funds are exhausted.

The applicant should call 816-630-2718 to setup an appointment with the Good Samaritan Center or if they have any questions regarding the program. The applicant should take a copy of their water bill to the Good Samaritan Center.

The City of Excelsior Springs remains committed to doing what it can to help its customers, employees, and the community during this unprecedented health crisis. For more information, visit our COVID-19 Message page.